1. Online Payment via Card

Guests may pay for their reservations directly on the website www.palmgardenresort.com.vn using a secure online payment gateway. After selecting the desired room(s) and proceeding to the booking confirmation step, guests will be redirected to the online payment interface, where payment can be made using credit cards (MasterCard or Visa).

Secure Payment Commitment

The online payment system of www.palmgardenresort.com.vn is provided by a legally licensed partner in Vietnam, adhering to industry-standard security protocols.

Payment Security Policy

All online payment transactions are protected using the following industry-standard measures:

• Financial information is encrypted using SSL (Secure Sockets Layer) during transmission.
• Compliance with PCI DSS (Payment Card Industry Data Security Standard) certified by Trustwave.
• One-Time Password (OTP) is sent via SMS to verify transaction access.
• 128-bit MD5 encryption for data protection.
• Compliance with security regulations stipulated by the State Bank of Vietnam for the financial sector.

For customer security, www.palmgardenresort.com.vn utilizes tokenization provided by the payment gateway partner. The resort does not store customer card information. Instead:

• For international cards: Payment information that could be used to authenticate a transaction is never stored on our system. All such data is securely stored and encrypted by our payment gateway partner.
• For domestic cards: Only the transaction ID, order number, and bank name are retained by www.palmgardenresort.com.vn.

Transaction Review Mechanism

Palm Garden Resort provides a clear review step before the final transaction. Before payment, all booking details—including room type, number of rooms, check-in and check-out dates, and total payable amount—are clearly displayed. Guests are encouraged to verify this information before selecting “Confirm” to proceed.

We are committed to upholding strict payment security practices, ensuring guest peace of mind when booking through www.palmgardenresort.com.vn.

2. Other Payment Methods

We accept Visa/MasterCard/JCB cards at the front desk. Guests may also pay by credit card or in cash upon check-in or check-out, depending on prior booking arrangements. Please present your original card along with a valid national ID (ID card/Citizen ID) or passport for verification.

Invoices and Refunds

• VAT Invoice: Issued upon request. Guests are required to notify the front desk in advance and provide complete information.
• Refunds (if applicable): Processed according to the hotel’s cancellation policy. Refunds are made via the original payment method within a maximum of 30 working days.