We are committed to protecting the privacy and personal information of our guests when accessing and using the services of our resort. The following policy explains how we collect, use, and protect the information you provide.

1. Purpose of Collecting Personal Information
Palm Garden Resort collects customers' personal information for the purposes of:
• Providing and managing accommodation services, amenities, and other related products.
• Processing and confirming bookings/services, payments, and supporting guests' special requests.
• Improving service quality through customer feedback and reviews.
• Sending promotional programs, marketing materials, and conducting market research activities.

2. Scope of Information Use
Your personal information will be used internally within the following scopes:
• To provide the services you request at Palm Garden Resort.
• To contact and send notifications about new services, products, or promotions.
• To support customers and resolve issues related to bookings and services.
• To improve and develop services based on customer feedback.
• We do not share or sell your personal information to third parties without your consent.

3. Information Storage Period
Personal information will be stored for as long as necessary to fulfill the stated purposes or as required by current laws.

4. Parties or Organizations that May Access the Information
Information that may be collected includes:
• Full name
• Date of birth, gender
• Email address, phone number
• ID card/passport number
• Nationality, stay history
• Payment card details (not directly stored in our system)
• Booking information, transaction value, stay dates, check-in/out time, destination, special requests

Your personal information may be shared with:
• Internal departments of Palm Garden Resort to provide services, customer care, transaction processing, and handling of special requests.
• Partners and supporting service providers such as payment services, IT providers, logistics, and authorized parties for online payments and transaction processing.
• Authorities as required by law or upon official requests for inspection, examination, and investigation in accordance with legal regulations.

5. Address of the Information Collecting and Managing Unit
Address: Palm Garden Resort, Lac Long Quan Street, Cua Dai Beach, Hoi An, Quang Nam, Vietnam.
Contact methods: Customers may contact Palm Garden Resort via:
Hotline: (+84) 235 3927 927
Email: info@pgr.com.vn | reservation@pgr.com.vn
Website: www.palmgardenresort.com.vn

6. Methods and Tools for Customers to Access and Modify Personal Data
Customers have the right to access, modify, or request deletion of their personal information at any time. To do so, please contact our customer support team via the email or phone number provided above.

7. Complaint Receiving and Resolution Mechanism
If you believe your personal information has been misused or used beyond the disclosed scope, you have the right to file a complaint to Palm Garden Resort. We will receive and resolve your complaint within 2 business days from the date of receipt. Customers can contact us via:
Address: Palm Garden Resort, Lac Long Quan Street, Cua Dai Beach, Hoi An, Quang Nam, Vietnam.
Hotline: (+84) 235 3927 927
Email: info@pgr.com.vn | reservation@pgr.com.vn
Website: www.palmgardenresort.com.vn

8. Links to Third-Party Websites
The website www.palmgardenresort.com.vn only contains links to booking platforms and associated social media sites. It does not link to any unrelated third-party units.

9. Policy Display and Updates
This policy will be clearly displayed on our website and at the time your personal information is collected. We may update this policy from time to time, and any changes will be announced on our website and take effect immediately upon posting. We encourage you to regularly check for the latest updates to our personal information protection policy.